facilitation session
Between the lines
Between the Lines:
Extracting Information with Intentional Communication
The most important part of any conversation is rarely what’s actually being said.ย
Learning to read between the lines is where communication becomes opportunity.
Which Terrain(s) is your Organization Navigating?
Orientation
- Annual Team Building
- Professional Development Skills
- Communication Skills Training
- Strengthening Culture and Connection
Preparation
- During a High Staff Turnover
- As Customer Satisfaction Training
- For Proactive Feedback Building
- Before Difficult Conversations
Reaction
- After Miscommunication Errors
- After Confusing Client Dissatisfaction
- After Internal Restructuring
- After Difficult Conversations
A lot gets lost between what someone means and what someone hears. This session helps your team close that gap by building the kind of intentional, tuned-in communication that makes people feel heard, keeps information from falling through the cracks, and turns reactive conversations into proactive ones.
build your session
step 1
Duration
Length of the Session
- 2 Hours - Mini Session
- 4 Hours - Half Day
- 8 Hours - Full Day
step 2
Participants
Who Is Participating?
- Department Wide
- Company Wide
- Leadership Only
- Team Only
step 3
Journey
Area(s) to Navigate
- Make the Invisible Visible
- Differentiate Signal vs Noise
- Surfacing Unspoken Dynamics
- Intentional Listening
- Identifying Communication Patterns
The Session Durations
mini session
Ideal for Any Size Group
half day
Ideal for Big Groups
full day
Ideal for Small Groups
Identifying the Participants
department wide
Beneficial for collaboration of various department roles
company wide
Beneficial for uniting all staff within the companyย
leadership only
Beneficial for amplified navigation among leadership
team only
Beneficial for strengthening communication within teams
Select the Journey
Make the Invisible Visible
Mapping Out Where Communication Broke Down Between the Lines
Differentiate Signal vs Noise
Mapping Out How to Funnel Information Being Received in Communication
Surfacing Unspoken Dynamics
Mapping Out Sources of Hidden Tension or Opportunities
Intentional Listening
Mapping Out Strategies for Intentional Listening and Communication
Identifying Communication Patterns
Mapping Out Automatic Communication Behaviours and Patterns
preview
our signature Step 0 framework
This framework is at the core of everything we do. It’s the backbone of our keynote topics of Mapping Step 0 and Mastering Feedback. It’s the foundation of every facilitation session.ย
Our Step 0 Framework transforms abstract project stages into something visual, relatable, and easy to communicate. Youโll learn how each stage of your work mirrors a natural process, and how understanding the โcycleโ makes it easier to align teams, track progress, and communicate the bigger picture with clarity.
